Fully Human by Susan Packard

Author:Susan Packard
Language: eng
Format: epub
Publisher: Penguin Publishing Group
Published: 2019-02-11T16:00:00+00:00

BUILDING TRUST WITH YOUR PEERS AND REPORTS

I recently picked up an article about how to “step up” to your emotional best self with any person, in any meeting. It boiled down to these four basic approaches:

Show enthusiasm!

Offer a compliment.

Look for common interests.

Say someone’s name when you’re addressing them. And remember their name!

Let’s look at five practical and, might I say, more meaningful actions to build trust.

TRUST BUILDING is

Interdependent

Social

Respectful

Time-intensive

A meaningful path to finding purpose

The skills each of us brought to HGTV added value in different ways. We were dependent on one another to perform our own duties well if we were to succeed, and that was all the more reason to have one another’s backs. Alana Lawson, director of IT services at the University of Tennessee Medical Center, offers a creative way to structure her team with interdependence:

“[Well-balanced] teams have a good mix of qualities like being hardworking, dependable, and following through. When I first started a new job a few years ago, I was given a Herculean-type project. My team and I were getting to know one another. I asked the team to divide themselves into three separate groups, [and they were] each dependent on the other. I still to this day am in awe of what they were able to accomplish.”

When the circumstance warrants it, roll up your sleeves to help your team, even if the specific project is outside your purview. It helps them to see that you want to understand their jobs and aren’t above pitching in. Jan Johnston Osburn, formerly a manager at SOC, LLC, told me about a time when her team was in crisis mode to staff a contract of nearly one billion dollars that her company was at risk of losing. “You have to know when you need to get in the weeds, the trenches. Now was not the time to sit in my office and direct; now was the time to work beside my team, lending not just a hand but two hands, to prevent the team from being overwhelmed. You need to set the example by being beside them. You should never ask of someone else what you yourself wouldn’t do.”

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